RETURN & REFUND POLICY

We hope your Migaam order arrives safely and that you are happy with your purchase. Every order is carefully inspected and packed before shipment. If something isn’t right with your order, please contact us as soon as possible and we’ll do our best to help.

FOOD ITEMS

Due to the nature of our food items, we are unable to accept returns or exchanges. All food sales are final.

If your order arrives damaged, incorrect, or otherwise not as expected, please contact us so we can review the issue and assist you.

OBJECTS

We take great care in inspecting and packaging our objects for shipment.

If your shipping box arrives visibly damaged, please do not open the package. Take clear photographs of the unopened box, including the damaged area and shipping label, and contact us within 12 hours of delivery so we can review the issue and, when applicable, initiate a claim with the shipping carrier.

If the exterior packaging appears intact but the item inside has been damaged during transit, please contact us promptly and include photographs of the item and all original packaging.

Please keep the item and all original packaging materials until the issue has been resolved.

HANDCRAFTED PIECES

Many of the objects in our collection are handmade and individually produced. Variations in shape, color, glaze, texture, surface, and finish are natural characteristics of handcrafted work and are not considered defects.

RETURNS

All Migaam sales are final. We do not accept returns or exchanges.

REFUNDS

Refunds are considered only in the event of an approved order issue, such as an item that arrives damaged or an incorrect item being sent.

If a refund is approved, it will be issued to the original form of payment. Processing times may vary depending on your bank or credit card provider.

ORDER ISSUES

If you receive an incorrect item or experience another problem with your order, please contact us with your order number and photographs, when applicable. We will review each situation individually and work with you toward an appropriate resolution.

Please double-check your shipping address before placing your order. Migaam is not responsible for packages that are delayed, lost, or returned due to an incorrect or incomplete address provided at checkout.

CONTACT

For questions regarding an order, refund, or damaged item, please contact us through our Contact page.