FAQ
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We don't pre-make anything — every order is made fresh, once confirmed. We're a custom-order studio, but we do release seasonal tteok and hangwa gift sets throughout the year. Subscribe to our newsletter to be the first to know when a new collection drops.
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We recommend at least 2 weeks' notice. During busier seasons, we may be booked up to 2 months out, so earlier is always better — especially for larger orders.
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Cancellations made 30 or more days before your pickup date are refunded, minus a consultation and date-bocking fee of 10% of the total order amount. Within 30 days of pickup, cancellations are non-refundable, including in unforeseen circumstances.
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All food items are made to order, prepared just hours before pickup to ensure the best quality, freshness, and presentation. We recommend serving on the day of pickup for the best experience. Once released from Migaam's care, the customer is responsible for any damage, accident, or mishap that may occur afterward.
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Yes — our food items may contain nuts, seeds, and other ingredients known to cause allergic reactions. If you're placing an order on behalf of someone else, it's your responsibility to communicate any allergenic ingredients to them.
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Yes, within the US only. Shipping cost is calculated at checkout based on package weight, dimensions, and destination. Please allow 3–5 business days for your order to ship, and note that holiday periods may cause delays — your selected shipping speed begins once the parcel is picked up by the carrier. Korean delicacies and fragile art pieces are pickup-only, available at our DTLA Arts District location.
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Yes — object pieces can be picked up at either our DTLA Arts District or Palos Verdes location. Please contact us to arrange a date, time, and pickup location.
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All sales are final — we do not offer refunds, returns, or exchanges. For non-food items: we package every item to the highest standard, so damage is highly unlikely. If your unopened shipping box appears damaged from the outside, please do not open it — instead, send us photos of the unopened box within 12 hours of receiving it, and we'll file a claim with the shipping carrier on your behalf.